Facility Reviews Summary

I wrote a review yesterday and was contacted by the owner today to discuss the situation. He was kind, curious and spoke to me with NOTHING but respect. My review yesterday somehow showed as a 5 star and it definitely should not be, if I could rate my experience from yesterday it would be a big 0. (But, I can not find a way to edit it.) I would give the owner, that I spoke with today a 5 star, but still not the business, as unfortunate as it is, SHE is the face of their business and my dealings with her will always be what I remember about the business.

We rented a uhaul for $250 to move out 2 weeks early. Called to discuss my refund and the lady was so rude and disrespectful. Apparently my husband called before I did and she talked, to me about my husband like he was a dog. She treated me as if i was a total idiot, she called me a liar. She talked down to me and was yelling at me. She continued to interrupt me and accused me of interrupting her, when she would let me say a word. I advised her she needed to learn some better customer service techniques and she told me she has been in customer service for 20 years and I needed to learn how to talk to people. I told her i did not appreciate her acting like a bitch and she said “you will NOT get a refund for moving out early!” I asked for the owner to contact me and she said she would have him call me but she know he will back her up and not me!! She the. Accused me of calling her a liar, interrupting her and not letting her speak and calling her a bitch. I told her i didn’t call her a bitch i didn’t appreciate her acting like one toward me and i apologized for say that and it was inappropriate of me and she hung up on me!

Facility is very nice and easy access from the interstate.

Easy to deal with, nice facility, I love the recessed locks!